Account Questions

How can I get a receipt for my payment?
If you’d like us to send a receipt your way, please send us a quick request via our Contact form (if you haven’t already) and we’ll get one out to you as soon as we can.
How can I update my email address?
You can change your email address at anytime from your Account page. Once you're there just select "Change password", enter your password twice, then click "Save".
Trouble signing in
If you are having trouble signing in here are some things to try: 1. Be sure your email address and password match those you used to create the account. If you’ve forgotten your password, ...
How can I cancel my account?
You can cancel your account at anytime from your Account page by selecting "Cancel membership," then confirming your cancellation. Please note that this will keep your account active for t...
How can I change or reset my password?
If you've forgotten your password: 1. Click Log in on the PicMonkey homepage 2. Select the "Forgot your password?" link just beneath the "Log in" button 3. Enter the email address you crea...
I have an account but it's still asking me to upgrade
If you are being asked to upgrade please make sure you are signed in. On the homepage you will find a "Sign In" link in the upper right corner. If you have already loaded an image or are i...
How do I give PicMonkey Royale as a gift?
How kind of you! You can purchase a PicMonkey Royale gift subscription on Amazon.com. Choose either the monthly or annual plan and enter the gift recipient's email address. Amazon gift ca...
How do I change/cancel a membership purchased on Amazon?
Please contact Amazon directly (phone: 1-888-280-3321 or contact form) for help with your PicMonkey subscription purchased on Amazon. Your Amazon Games & Software Library will also have de...
Still need help? Let us know!