PicMonkey Help and Support

PicMonkey Help & Support

How may we assist you? Here you can find answers to popular questions and contact the support team.

Using Old PicMonkey? Find help here.

Using Old PicMonkey? Find help here.

Accounts & Billing

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Managing Subscriptions

Canceling via App Store or Google Play

How do I cancel my subscription or trial?

How do I upgrade or downgrade my subscription?

What is a Team Subscription?

What's the difference between Basic and Pro subscriptions?

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Payment Methods & Issues

Countries Not Supported by PicMonkey

How do I contact customer support directly?

Issues Renewing a PicMonkey Subscription

Payment Methods & Receipts

Unknown Charges From PicMonkey

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Profile & Personal Information

Change Your Account Email or Password

How to Set Your Account Profile Picture

PicMonkey's Commitment to GDPR Compliance

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Referral & Rewards

How does the PicMonkey referral program work?

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How to get started

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For Brand New Users

Get to Know the PicMonkey Editor

PicMonkey System & Browser Requirements

Watch This Video to Start Using PicMonkey

Which file types are supported in PicMonkey?

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Your First Projects

How do I open a photo in PicMonkey?

How do I open something I already worked on?

How do I start my design with a blank canvas?

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Importing & Exporting Files

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File Types

Downloading Files: Supported File Types

Importing Images: Supported File Types

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Printing & Resolution

How can I convert from pixels to inches for printing?

How do I make a high resolution photo for printing?

Text-Only PNG with a Transparent Background for Printing (video)

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Sharing to Social Media

Common Social Media Image Sizes

Sharing to YouTube as a Thumbnail or Banner

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Uploading & Downloading

Bulk Download Photos from Hub

Choosing Where Downloads are Saved

Downloading Images to Your Computer

Exporting Photos from PicMonkey

Uploading Images to PicMonkey

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Designing & Editing

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All the Palettes

All About the Graphic Palette

All About the Grid & Alignment Palette

All About the Image Palette

All About the Layers Palette

All About the Text Palette

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Editor Toolbars & Menus

Left Side Tabs & Editing Panel

PicMonkey Editor Overview

The Bottom Toolbar

The Top Tool Bar

Top Navigation Bar

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Edits Tab

Advanced Edits: Clone, Dodge, Burn,Levels, Curves

Basic Edits: Exposure, Colors, Sharpen

Canvas Edits: Crop, Resize, Rotate, Background Color

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Graphic Design

Adding Graphics to Images

How to Edit Graphics

How to Use Textures

How to Use the Color Picker

Uploading Your Own Graphics to PicMonkey

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Photo Editing

Applying Effects to Photos

Blurring the Background Using Soften

Blurry Images & JPG vs. PNG

Convert a Photo to a Layer

How do I change the size of my image? (Crop & Resize)

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Templates

Change the Text and Images in a Design Template

How to Open & Choose a Template

VIDEO: Starting a Project with a Blank Canvas Template

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Touch Up

How to Use the Touch Up Tools

VIDEO: Red-Eye Remover Not Working

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Working with Text

Adding Text to Photos

How to Curve Text

VIDEO: How to Use Text Layouts

VIDEO: Putting Photos Inside Text (Masking)

VIDEO: Uploading Your Own Fonts (Mac)

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Hub, Collaboration & Shared Spaces

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Hub Cloud Storage

Deleting Images, Folders and Shared Spaces from Hub

Downloading Multiple Files from Hub

Finding and Organizing Images, Folders, and Spaces in Hub

Getting Images into Your Hub

How do I make a brand kit in PicMonkey?

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Shared Spaces

How to Customize Your Shared Space

How to Manage People in a Shared Space

Permissions & Access

Real-Time Collaboration

What are Shared Spaces?

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Errors & Troubleshooting

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Crashes and Performance

Filing a Bug Report

How to Clear Your Browser's Cache

Missing Scrollbars in Google Chrome OS

Missing Scrollbars in Mac OS X

PicMonkey Running Slowly

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Logging In

Issues Signing in to Your Account

Log in with Facebook Missing in Chrome

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Legal & Usage

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Policies

Acceptable Use & Takedown Policy

Privacy & Cookies Policy

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Usage of PicMonkey Assets

Commercial Use of PicMonkey's Graphics

Font Licensing & Usage

Stock Photos Legal Use

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FAQs

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About PicMonkey account and usage

Can I use PicMonkey for commercial use?

Can I use PicMonkey for free?

Does PicMonkey have a mobile app?

How do I cancel my PicMonkey account?

Why isn't PicMonkey free anymore?

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About using PicMonkey

How do I get my photos into PicMonkey to edit?

Where do I find helpful blog posts?

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Switching to New PicMonkey

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FAQs

Are my saved images in Old PicMonkey Hub accessible in New PicMonkey Hub?

Can I still use Old PicMonkey?

Can my system and/or browser run New PicMonkey?

If I start using New PicMonkey do I have to pay more for it?

What are the new features in New PicMonkey?

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New PicMonkey Basics

A Tour of the PicMonkey Editor

How to crop and resize in New PicMonkey

Hub and Shared Spaces

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Video Tutorials

Video: How do I start with a blank canvas?

Video: How do I start with a pre-made template?

Video: How do I use the Background Remover tool?

Video: How to create a watermark

Video: How to erase graphics & text

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Still need help?

Contact the Support Team

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