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PicMonkey Help & Support
How may we assist you? Here you can find answers to popular questions and contact the support team.
Accounts & Billing
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Managing Subscriptions
Canceling via App Store or Google Play
How do I cancel my subscription or trial?
How do I upgrade or downgrade my subscription?
What is a PicMonkey Business Subscription?
What is a Team Subscription?
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Payment Methods & Issues
Collecting VAT and US Sales Tax
Countries Not Supported by PicMonkey
How do I contact customer support directly?
Issues Renewing a PicMonkey Subscription
Payment Methods & Receipts
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Profile & Personal Information
Change Your Account Email or Password
How to Set Your Account Profile Picture
PicMonkey's Commitment to GDPR Compliance
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Referral & Rewards
How does the PicMonkey referral program work?
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How to get started
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For Brand New Users
Get to Know the PicMonkey Editor
PicMonkey System & Browser Requirements
Watch This Video to Start Using PicMonkey
Which file types are supported in PicMonkey?
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Your First Projects
How do I open a photo in PicMonkey?
How do I reopen something I already worked on?
How do I start my design with a blank canvas?
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Importing & Exporting Files
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File Types
Downloading Files: Supported File Types
Importing Images: Supported File Types
Upload SVG Files to PicMonkey to Edit
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Printing & Resolution
How can I convert from pixels to inches for printing?
How do I make a high resolution photo for printing?
Text-Only PNG with a Transparent Background for Printing (video)
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Sharing to Social or Outside Accounts
Common Social Media Image Sizes
Sharing Product Photos Directly to Etsy
Sharing to YouTube as a Thumbnail or Banner
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Uploading & Downloading
Bulk Download Photos from Hub
Choosing Where Downloads are Saved
Downloading Images to Your Computer
Exporting Photos from PicMonkey
Uploading Images to PicMonkey
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Designing & Editing
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All the Palettes
All About the Alignment Palette
All About the Graphic Tools Menu
All About the Image Palette
All About the Layers Panel (formerly the Layers Palette)
All About the Text Palette
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Collage Tool
Get to Know the Collage Tool
How to Resize and Reformat a Collage
How to Use the Collage Tool & FAQs
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Editor Toolbars & Functions
Drag to Select and How to Pan
Left Side Tabs & Editing Panel
PicMonkey Editor Overview
The Bottom Toolbar
Top Toolbar
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Edits Tab
Advanced Edits: Clone, Dodge, Burn,Levels, Curves
Basic Edits: Exposure, Colors, Sharpen
Canvas Edits: Crop, Resize, Rotate, Background Color
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Graphic Design
Adding Graphics to Images
How to Edit Graphics
How to Use Textures
How to Use the Animation Features
How to Use the Color Picker
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Multiple Page Designs
Adding Multiple Pages to a Project
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Photo Editing
Applying Effects to Photos
Blurring the Background Using Soften
Blurry Images & JPG vs. PNG
Convert a Photo to a Layer
How do I change the size of my image? (Crop & Resize)
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Templates
Change the Text and Images in a Design Template
How to Open & Choose a Template
VIDEO: Starting a Project with a Blank Canvas Template
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Touch Up
How to Use the Touch Up Tools
VIDEO: Red-Eye Remover Not Working
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Video & GIF
Using Animated GIFs & FAQs
Using Video in Your Designs & FAQs
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Working with Text
Adding Text to Photos
How to Curve Text
Putting Photos Inside Text or Graphics (Masking)
VIDEO: How to Use Text Layouts
VIDEO: Uploading Your Own Fonts (Mac)
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Hub, Cloud Storage, & Folders
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Hub Cloud Storage
Deleting Images, Folders and Shared Folders from Hub
Downloading Multiple Files from Hub
Finding and Organizing Images and Folders in Hub
Getting Images into Your Hub
How Do I Create Multiple Brand Kits?
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Shared Folders
Customize Your Folder Icons and Images
How to Manage People in Shared Folders
Permissions & Access
Real-Time Collaboration
What are shared folders?
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Troubleshooting & errors
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Crashes and Performance
Check the Status of WebGL & Enable it in Your Browser
Filing a Bug Report
How to Clear Your Browser's Cache
Missing Scrollbars in Google Chrome OS
Missing Scrollbars in Mac OS X
View all 7 articles
Logging In
'Log in with Google, Apple, or Facebook' is missing in Chrome
Issues Signing in to Your Account
Sign in to Your Account with a Magic Link
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Troubleshooting
PicMonkey Editor is Slow, Lagging or Glitchy
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Legal & Usage
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Policies
Acceptable Use & Takedown Policy
Privacy & Cookies Policy
Terms of Use
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Usage of PicMonkey Assets
Commercial Use of PicMonkey's Graphics
Font Licensing & Usage
Stock Photos Legal Use
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FAQs
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About PicMonkey account and usage
Can I use PicMonkey for commercial use?
Can I use PicMonkey for free?
Does PicMonkey have a mobile app?
How do I cancel my PicMonkey account?
Why isn't PicMonkey free anymore?
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About using PicMonkey
How do I get my photos into PicMonkey to edit?
Where do I find helpful blog posts?
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Switching to New PicMonkey
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FAQs
Are my saved images in Old PicMonkey Hub accessible in New PicMonkey Hub?
Can I still use Old PicMonkey?
Can my system and/or browser run New PicMonkey?
If I start using New PicMonkey do I have to pay more for it?
What are the new features in New PicMonkey?
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New PicMonkey Basics
A Tour of the PicMonkey Editor
How to crop and resize in New PicMonkey
Hub and Shared Spaces
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Video Tutorials
Video: How do I find and open a pre-made template?
Video: How do I start with a blank canvas?
Video: How do I use the Background Remover tool?
Video: How to create a watermark
Video: How to erase graphics & text
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Mobile App
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FAQs for Android
Accounts and settings (Android)
Getting started with the mobile app: editing, saving, sharing photos (Android)
How to use mobile app features (Android)
Using Hub in the mobile app (Android)
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FAQs for iOS
Accounts and settings (iOS)
Getting started with the mobile app: editing, saving, sharing photos (iOS)
How to use mobile app features (iOS)
Using Hub in the mobile app (iOS)
Using Video on the Mobile App
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Still need help?
Contact the Support Team