Troubleshooting

Can't Save with Safari
Apple's release of OS X 10.11 (known as El Capitan) introduced a bug in Safari that causes applications to freeze when trying to write to the local system.  This bug prevents PicMonkey fro...
Can't sign in
Blocking cookies might prevent PicMonkey from being able to complete the sign in process.  If you have a cookie blocker running could try disabling it, or add PicMonkey.com to the block co...
Linux and Flash 11.2
Hey linux loving friend of the monkey,  If you are running Linux you'll likely see the following message:  "PicMonkey no longer works with your version of Adobe Flash. To use PicMonkey, y...
Control the size of your images when opening them in the editor
The largest sized photo PicMonkey.com can handle is 16 megapixels. The default image settings reduce larger images to 7 megapixels when you open them in the editor. 7 megapixels is overkil...
Framed edges of my photo are gone
​Problem: When you add a non-square frame to the edge of a photo, it changes the aspect ratio of the photo. So when you print it, the edges of the image get cut off. Solution: We’ve got a ...
Basic photo editing help
If you're having troubles opening or editing a photo, the easiest thing to do is to try PicMonkey in Google's Chrome browser. You can download and install it from: http://chrome.google.com ...
'Your' fonts on Chromebooks
Most Chromebooks crash trying to load "Your" system fonts.  If you'd like to give this a go and see if your Chromebook is affected, try loading the site with this URL.  http://www.picmonke...
Browser-specific photo saving tips
You can click the green "Save" button, but there are some super-cool, sneaky ways to save that might come in handy depending on which browser you use: Chrome:   Click save in the top toolb...
Photo saving problem
You've spent some time editing a photo, but when you try to save it, something goes wrong. How frustrating. Most problems can be solved by making sure you have the latest version of Flash....
Can't upload a photo
If you are unable to open a photo in PicMonkey, please check out the following troubleshooting tips according to browser.  Chrome Click-to-play: There is a clever feature in Chrome that a...
Trouble opening images in Collage
If you run into troubles opening photos in Collage, you may need to clear your Flash cookies. These are different than normal browser cookies. Flash calls them "shared objects". To clear th...
Collage cup runneth over
If you are getting a message that says your collage cup hath runneth over, but you've only loaded a few small images, please try the following: 1. Click the "Removed unused" button, locate...
Hindenburg-huge message when importing
When importing images, you might see a notification informing you that PicMonkey needs to resize your image. This happens when the image you are importing exceeds the maximum resolution tha...
Where did all the toolbar buttons go?
We’re constantly looking for ways to improve our tools and give PicMonkeyers a better, more intuitive experience. That’s why we’ve moved some things around, and given our tools a fresh new ...
PicMonkey won't start!
Activate Flash   
Use PicMonkey API with your site
PicMonkey's online photo editor API allows you to add best-of-breed photo editing tools to your website without lifting a finger. (You can type a few lines of code with your toes, right?) Y...
What are PicMonkey's system and browser requirements?
PicMonkey.com is designed to be used on laptop and desktop computers. Flash: PicMonkey requires the the latest version of Flash available for your browser. Chrome users should never attemp...
Trouble signing in
If you are having trouble signing in here are some things to try: 1. Be sure your email address and password match those you used to create the account. If you’ve forgotten your password, ...
Can I download PicMonkey to my computer?
We're solely web based, so enjoy the speed and ease of PicMonkey from your nearest web browser!  
Still need help? Let us know!