Troubleshooting

Why can't I sign in?
Blocking cookies can prevent PicMonkey from completing the sign-in process.  If you have a cookie blocker running, disable it or add PicMonkey.com to your blocked cookies exceptions list.   
Framed edges of my photo are gone
​Problem: When you add a frame to a photo, it can change the aspect ratio of the photo. So when you print it, the edges of the image get cut off. Solution: We’ve got a solution for each fr...
Photo saving tips
To save your PicMonkey creations, you can always click the green "Save to my computer" button, but there are some super-cool, sneaky ways to save that might come in handy depending on which...
Why can't I save my photo?
We get it. If you've spent some time editing a photo only to find that it won't save it's probably the most frustrating thing. Most saving problems can be solved by making sure you have th...
Why can't I open my photo in PicMonkey?
If you are unable to open a photo in PicMonkey, please check out the following troubleshooting tips according to your browser.  Chrome Click to play: There is a feature in Chrome called "...
Why can't I open my image in Collage?
If you're having trouble opening images in Collage, you may need to clear your Flash cookies. These are different than normal browser cookies and Flash calls them "shared objects." To clea...
"Collage cup runneth over" error message
If you are getting a message that says your collage cup hath runneth over, but you've only loaded a few small images, please try the following: 1. Click the "Removed unused" button, locate...
I'm getting a "Hindenburg-huge" error message
When importing images, you might get a notification informing you that PicMonkey needs to resize your image. This happens when the image you are importing exceeds the maximum resolution tha...
Where did all the toolbar buttons go?
We’re constantly looking for ways to improve our tools and give PicMonkeyers a better, more intuitive experience. That’s why we’ve moved some things around, and given our tools a fresh new ...
Use PicMonkey API with your site
PicMonkey's online photo editor API allows you to add best-of-breed photo editing tools to your website without lifting a finger. (You can type a few lines of code with your toes, right?) Y...
What are PicMonkey's system and browser requirements?
PicMonkey.com is designed to be used on laptop and desktop computers. Flash: PicMonkey requires the the latest version of Flash available for your browser. Chrome users should never attemp...
Trouble signing in
If you are having trouble signing in here are some things to try: 1. Be sure your email address and password match those you used to create the account. If you’ve forgotten your password, ...
Can I download PicMonkey to my computer?
We're solely web based, so enjoy the speed and ease of PicMonkey from your nearest web browser!  
Accessing your fonts in the Text tool
Why can’t I see my fonts under the “Yours” tab?   Hide Language Fonts Uncheck the box at the bottom of the “Yours” tab that’s labeled “Hide language fonts."   Recent Font Download Did you j...
PicMonkey won't start!
Activate Flash   
Still need help? Let us know!