PicMonkey Help & Support

Using New PicMonkey? Find help here.

Using New PicMonkey? Find help here.

Firefox: Menu bar at the top of homepage is not loading

Sometimes, you might run into an issue where you have logged into PicMonkey, but are unable to launch the editor. Symptoms of this include:

  • Clicking "Edit a Photo," but nothing happens other than the URL in your address bar changing,

  • Attempting to drag and drop an image onto the home page, but the editor does not launch,

  • Attempting to head directly to the PicMonkey editor, but the editor doesn't launch, or,

  • You are unable to see the Edit / Touch-Up / Design / Collage / Log In options at the top of the home page.

This error is caused by an cookie gone awry, but luckily, there is an easy fix! All you'll need to do is clear your PicMonkey cookies. To do so:

  1. Click the menu button image and choose options.

  2. Select the privacy panel.

  3. Click remove individual cookies.

  4. In the search bar write "picmonkey.com."

  5. Click remove all.

  6. Go again to https://www.picmonkey.com and log in.

This should fix the issue and allow you to log into your PicMonkey account as normal.

Still need help?