Why can't I open my photo in PicMonkey?

If you are unable to open a photo in PicMonkey, please check out the following troubleshooting tips according to your browser. 

Chrome

Click to play: There is a feature in Chrome called "Click to Play" that allows you to control Flash apps. This feature allows you to decide whether to run a Flash application individually.

You will see a puzzle piece with an X over it in your address bar (see the image below). Please click the puzzle piece and choose "Always allow plug-ins on www.picmonkey.com". Click refresh to finish. 



If you have your Flash disabled, you will receive a messages that says: "Oh snap, you need Flash!". You'll just need to enable your Flash player with the following steps:

1. Type chrome://plugins into your address bar
2. Find the "Adobe Flash Player"  
3. Click the "Enable" link 
4. Refresh your browser, then go to PicMonkey.com

Firefox

If you have Flash blocked, you will receive the message: "Oh snap, you need Flash!". You will need to:

1. Click "Firefox" in the upper left corner of your browser
2. Go to "Add-ons"
3. Select the "Plugins" tab
4. Find "Shockwave Flash"
5. Click "Enable" button to the right
6. Refresh your browser and go to PicMonkey.com

Flash versions 10.3 – 11.3 you will get a blank loading page with a box to click at the bottom with a puzzle piece. 

Internet Explorer

If you have Flash disabled in Internet Explorer you will receive the message: "Oh snap, you need Flash!"

Instead of trying to install Flash again, you'll just need to enable your Flash player. You can do this by:

1. Going to your browser Settings (the gear wheel in the upper right corner)
2. Manage Add-ons
3. Click "Shockwave Flash Object"
4. Select "Enable"
5. Refresh your browser and go to PicMonkey.com