PicMonkey Help & Support

Using Old PicMonkey? Find help here.

Using Old PicMonkey? Find help here.

What Happens to Images, Folders, & Spaces if I Downgrade?

The two individual subscription levels have different capabilities in Hub. 

  • Pro subscribers: can download files as PNG, JPG, or PDF. They can upload their own fonts. 

  • Basic subscribers: can download files as PNG or JPG only.

Read more about PicMonkey subscription types.

Downgrading from Pro to Basic

If you downgrade your subscription from Pro to Basic:

  • You will lose access to your fonts that you uploaded to the text tool, and will longer be able to upload custom fonts. 

  • You will not have access to your Brand Kit, although all the assets will save should you wish to upgrade again.

  • You will be unable to download images as PDF.

  • If you've created or shared a Shared Space(s) in Hub, you will still have access. 

Canceling a Basic or Pro subscription

If you cancel your PicMonkey subscription:

  • You will still have access to your images in Hub, however you will no longer be able to download or share them. 

  • If you've created Shared Spaces, you will still have access to them but you will be limited to inviting five admins and/or contributors maximum to your Space. 

For more information on changing your PicMonkey account, see the Managing Subscriptions section of Help.

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