If you notice an unexpected charge from PicMonkey, it’s usually due to one of the following:
Common Reasons:
Trial Ended: Your 7-day free trial automatically converted into a paid subscription.
Renewal Charge: Your monthly or annual subscription renewed for a new term.
Shared Account: A family member or someone with access to your payment method may have signed up for PicMonkey.
About October 2020 Charges:
We switched to a new payment processor in October 2020. If you see an invoice with $0 listed as paid, it’s just an internal credit note for setup purposes—not an actual charge. It won’t appear on your bank or card statement.
💬 Need help with a charge?
Our support team is happy to look into it! Contact us to help@picmonkey.com or start a chat and we’ll assist you directly.