What can we help you with?
How do I change the shipping or billing address on my order?
Please email us within one hour of ordering at firstname.lastname@example.org and we will do our best to fix it. However, our production is automated and sometimes we’re not able to make the change.
Do you offer products in sizes or options different than the options on your website?
Unfortunately, we are only able to provide the sizes listed on our site. If you have suggestions for products you’d like to see, definitely let us know! Drop us an email at email@example.com!
I'm not happy with the product I received. How do I go about returning it?
Oh no! Please email us at firstname.lastname@example.org with the reason you’re unsatisfied and make sure to include pictures to show us what’s wrong with your product. We’ll do our absolute best to make you happy again!
I would like to change the image that I originally submitted with my order. How do I do this?
Please email us within one hour of placing your order. However, please note, we can’t guarantee that we will be able to honor the request.
I need my order by a certain date. What do I do?
Drop our amazing customer support team a line at email@example.com. We’ll take a look at what you’re looking to order and whether or not we can deliver by your target date.
I cancelled my order. Why haven't I seen a refund on my credit card?
Please email us if you have not seen a refund within five business days. Chances are that the funds are already on the way back to you, but some financial institutions can take 7-10 business days to fully process a refund.
Can I pay with cash or check?
Unfortunately, we only accept major credit cards or PayPal for payment.
Why do you charge my credit card before my product has been produced?
At the time you place your order, we'll pre-authorize your card for the total amount plus all applicable taxes and shipping charges (if any). To ensure you are totally satisfied with your purchase, PicMonkey will not charge your credit card until your purchase has been shipped.
What do I do if my piece was damaged upon arrival?
While we make every effort to ensure your product arrives in perfect condition, sometimes bad things happen. Hold on to all packaging, and take pictures of both the damage to your item and the packaging, and drop us a line at firstname.lastname@example.org to submit a reprint request. Once we have those photos, we’ll ship out a reprint ASAP.
Can I have my order shipped to a different address than my home?
We can ship to any address you would like in the US, but please note we are unable to ship to post office boxes. If you have questions about the address you want to ship it to, please don't hesitate to email us at email@example.com
Will you send me tracking information once my products have shipped?
Absolutely! When you complete your order, you’ll receive two emails from us. The first email will be a confirmation that we received your order. The second email will be confirmation that your order has shipped and will include a tracking link. Woohoo!
What are your shipping options?
Depending on the product and your country, we use a variety of shipping methods to optimize delivery time and minimize cost. We offer Standard Delivery (6-12 business days), Expedited Delivery (3-5 business days) and Overnight Delivery (1-2 business days)
Who does your shipping?
We use multiple companies — UPS, USPS, Fedex, DHL, and more. For more specifics, feel free to reach out to our support personnel.
Do you ship outside the United States?
We can only ship domestically at the moment, but we are working to enable other countries soon.
What image file types does PicMonkey accept?
We accept .jpg and .png images.
What do I do with an image file type not supported by your uploader?
Please contact us at firstname.lastname@example.org to see if we can help.
I'm not sure if my image is copyrighted—what happens if it is?
We will suspend your order and contact you right away.