PicMonkey Mobile App FAQs

Getting started with PicMonkey mobile

How do I edit a photo?

From the app's home screen, tap the photo you want to edit. It will open with the editing toolbar below it, which displays options like Crop, Adjustments, and Effects. Tap a button to navigate to that tool and use sliders to fine tune.

How do I bring photos into PicMonkey mobile, for editing?

The PicMonkey mobile app automatically accesses images from your Photos, as well as albums stored on your phone (including albums of images edited with other apps). Choose albums by tapping Camera Roll/All Photos in the top navigation bar and using the drop down menu.

Additionally, PicMonkey Basic users can pull images from Hub, PicMonkey's specialized storage for mobile and web. Any photos you save to Hub from PicMonkey.com will be automatically accessible from the mobile app, and vice versa.

How do I save an image?

When you’re finished editing an image, tap Save in the upper right corner of your screen. You’ll have the option to choose where your edited photo will be saved: your Photos, Hub, or you can Share it to one of your social media accounts.

In PicMonkey mobile, every time you save an image, it gets saved as a copy. Your original photo will be preserved unless you delete it.

How do I share an image to my social platforms, email, or text?

Choose the image you want and tap Save, then Share. You can then connect with a number of other apps, including Facebook, Twitter, Pinterest, Instagram, Flickr, or Tumblr; send an email; or share via text.

I used this app to edit an image. How do I go back to make changes?

From the app's home screen, tap your PicMonkey album under Camera Roll/All Photos to add new effects, stickers, and text. Or you can add an image to Hub and open it later on PicMonkey.com. In both cases it will be flattened: you won't be able to change existing stickers or text, or undo any saved changes.

If you want to be able to change text or stickers after saving, you can do so if you edit the image and add to Hub from PicMonkey.com.

Features

How do paint-on effects work?

To paint on an effect, first tap the effect you want to use. The effect is immediately applied to your image, and a fade slider and brush and eraser buttons appear below it. Tap the paintbrush and you'll be in paint mode; the effect will only appear where you paint it on with your fingertip. Tap the eraser when you want to paint off the effect from specific areas.

How do paint-on adjustments work?

Paint-on adjustments work very similarly to paint-on effects. To paint on an adjustment, first tap the adjustment you want to use. The adjustment is applied to your image at the “0” mark on the slider and you can pull the slider either left or right to see how it will look on your entire image.

For example, if you slide the Brightness adjustment to the left it’ll dark your image and if you slide it to your right, it’ll lighten it. Next to the slider are the brush and eraser icons. Tap the paintbrush, and you'll be in paint mode; the adjustment will only appear where you paint it on with your fingertip. Tap the eraser when you want to paint off the adjustment from specific areas.

Unlike effects, you can layer multiple adjustments before you tap the checkmark to apply them. To keep track of which adjustments you’ve used, look for an orange dot to the left of their names.

How do I auto touch up my picture?

Tap the Presto button to automatically apply Smooth, Blemish Fix, Whiten, and Brighten to your image. Tap the image once to apply each effect a little bit, tap it a second time to apply them a bit more, and tap it a third time to apply them all the way.

Once you’ve applied Presto, you can still go into each effect and adjust them individually. If the effects are applied anywhere you don’t want them, you can use the eraser to clean them up.

How do I use the touch up effects?

To apply the touch up effects, paint them on. A blue mask will appear over your image to show you where the effect has been applied. You can also erase off parts of the effect that you don’t want. Adjust how intensely each effect is applied by using the slider.

To apply Blemish Fix, tap the effect on instead of painting. After you’ve used an effect, a yellow dot will appear next to it. This is to help you keep track of which effects you’ve used before you apply them.

How do I use Nip Tuck?

The Nip Tuck tools work differently than the other touchup effects, because they let you move pixels in your image. Nudge lets you reshape parts of your image by pushing and pulling parts of it with your finger. Rub the eraser over your image to undo mistakes.

Tap Reduce to make part of your image smaller. Tap Fill to make part of your image bigger. If you make a mistake, you can start again by using the eraser. Use the slider to control how intensely each effect is applied.

How do touch gestures work in PicMonkey?

  • Zoom in by touching with two fingers and spreading them apart.
  • Zoom out by touching with two fingers and pinching them together.
  • Rotate text and stickers by touching with two fingers and turning.
  • Move text and stickers by touching with one finger and dragging.
  • Paint and erase by touching with a single finger and stroking where you want and effect applied or removed.
  • After you’ve zoomed in, use two fingers to pan across the image while preserving your zoom.
  • Double-tap an image to instantly zoom fully in or out.

How do I add multiple effects at once?

To apply multiple effects to a photo, tap the effect and tap the check mark in the upper right corner to accept changes. Tap the Effects button again, choose a new effect, and tap the checkmark to accept changes. Repeat until you have added all the photo effects you want.

How do I change the thickness of lines in Draw?

To create thinner lines with the Draw tool, zoom in on the part of your image where you want a finer line and draw. To make thicker lines, keep your image zoomed out. (Double tapping on the image instantly zooms in or out to the furthest point.) To pan across an image without zooming out or in, swipe with two fingers.

Where are all the features from PicMonkey.com?

PicMonkey's mobile app is designed to give you all the features you want in a mobile app and nothing you don't. We know you're on the go when you're using your phone to edit photos, so all your favorite effects are there for you, with sliders to fine tune the look, and tools to paint them on exactly where you want them. Some tools, like Curves and Clone, are better for a true desktop experience, so we left them out. We knew Draw would be particularly fun on mobile, so we tricked it out to be super-responsive and delightful. We think we arrived at the Goldilocks-perfect combo.

But we're innovation freaks, here at PicMonkey HQ. So we’re already hard at work on new features to add to subsequent releases of the PicMonkey mobile app. Stay tuned; there's much, much more to come.

If you’d like to be notified when we update the app, sign up for our mailing list.

Accounts and settings

I can't remember my password.

If you can’t remember the password you signed up with, tap “Forgot your password” on the login screen. You’ll receive instructions for resetting it.

How do I change my password?

Tap Settings and tap “Change password.” You’ll have the option to create a new password. Remember that any changes you make will be reflected across all PicMonkey products.

What are Basic and Pro and what have they got to do with Hub?

PicMonkey Basic is our paid subscription, unlocking not only your very own Hub space of 1GB for web and mobile, but all our top-tier features on PicMonkey.com. PicMonkey Pro comes with all the same goodies as Basic, plus unlimited Hub storage.

Changing my account

How to I upgrade to Pro?

In order to change your account settings, you need to go through the same portal where you initially purchased your account. If you bought your membership on PicMonkey.com, head to the account page to make changes.

To upgrade on the app: Tap the drawer in the top left corner of the PicMonkey app and then tap Settings > My account > Membership > Super size me! You’ll be taken to the Pro pricing page. Tap Upgrade to Pro and Google Play Store dialogs will open to walk you through the process of upgrading your account.

How do I downgrade to Basic?

In order to change your account settings, you need to go through the same portal where you initially purchased your account. If you bought your membership on PicMonkey.com, head to the account page to make changes.

To downgrade on the app: Tap the drawer in the top left corner of the PicMonkey app and then tap Settings > My account > Membership > Change your membership. You’ll be taken to a pricing page, where you can see the differences between Basic and Pro.

To downgrade, pick whether you want an Annual or Monthly account and then tap Get Basic Annual or Get Basic Monthly. If you are over Basic’s 1GB image storage limit on Hub, you’ll be prompted to manage your Hub. To continue with the downgrade, tap Continue. Google Play Store dialogs will then walk you through the process of downgrading your account. You’ll need to type in your password to confirm your purchase.

What happens to my Hub images if I downgrade?

If you downgrade from a Pro subscription to a Basic subscription, you’re only allotted 1GB of images. If you have more than 1GB of images in your Hub, you’ll be notified that you should manage your Hub space by either deleting images or downloading and the images that you want to keep.

If you don’t manage Hub, only 1GB of your most recent images will remain. The rest of the images will be archived and you’ll be able to access them again if you ever decide to re-upgrade.

If you created any collections in Hub, they will no longer be accessible.

If you cancel your PicMonkey account, you will no longer have access to any of your Hub images.

When you go to downgrade, you’ll be prompted to download any Hub images that you want to keep. The remaining images will be archived and available if you ever decide to upgrade again.

I've purchased my Basic subscription via Google Play; how do I cancel it?

From Settings, tap Membership and then tap the Google Play Store link at the bottom of the page. Tap Subscriptions from your account page and choose the PicMonkey app from the list to cancel your subscription.

Remember that any changes you make will be reflected across all PicMonkey products. Canceling your Basic subscription will stop future billing, but will not refund you for charges already put on your card.

PicMonkey Hub

What is Hub?

Hub is specialized storage for all your photos and PicMonkey creations, offering instant access from other computers or mobile devices. Plus, when you save to Hub from PicMonkey.com, your text and overlays are re-editable even after saving.

(Keep in mind that with Hub, overlays and text are editable—but effects, frames, and textures get flattened into the background image when you click save. Also remember that any image saved to or on the PicMonkey mobile app will flatten. You can add new overlays and text, but won’t be able to edit previously saved objects.)

To get started with Hub:

  • Sign up for a PicMonkey Basic account. (If you already have one, move on to the next steps.)
  • Add a file to Hub. From the app's home screen, tap the cloud icon from the top menu. Add files to Hub by selecting the photos you want and confirming at the bottom of the screen.
  • Edit a photo. Open the Editor and do your thing. When it’s time to save, tap Save, then Save to Hub.

Can I keep editing an image I created in PicMonkey's mobile app on PicMonkey.com, if it's saved to Hub?

Yup! After you save an image edited with the mobile app to Hub, you can reopen it on PicMonkey.com and keep adding new effects, new stickers, and new text. However, you won’t be able to edit overlays and text or undo any saved changes.

Can I keep editing an image I created on PicMonkey.com on the PicMonkey mobile app, if it's saved to Hub?

Yup! After you save an image edited on PicMonkey.com to Hub, you can reopen it with the mobile app and keep adding new effects, new stickers, and new text. However, you won’t be able to edit overlays and text or undo any saved changes.

Remember: to keep editing overlays and text, save and open within PicMonkey.com. Any image saved to or from mobile will flatten.

What's the difference between Hub and Photos?

Your Hub space is PicMonkey-specific storage: whether you’re on the website or mobile app, it keeps all your PicMonkey images in one spot. Meanwhile, your Photos house images saved to your mobile device; these images are not available anywhere except on the device where you’ve saved them.

Can anyone else see images I add to my space on Hub?

Nope! Your Hub storage is like a secret clubhouse where all your pics can hang. Nobody else is allowed in, so you can rest in the knowledge that your images are private and secure.

How do I sign up for Hub?

To sign up for Hub, all you gotta do is create a PicMonkey account, and subscribe to PicMonkey Basic. Every Basic subscription automatically has access to Hub storage.

Why can't I access the images I saved to Hub on the PicMonkey website from the app?

You can! Click the Hub icon in the mobile app, and pull down to refresh. Make sure you're not offline or in airplane mode.

Can I add a really large image to Hub?

Yes! We recommend you do it in WiFi so you don't eat up your cellular data plan, but PicMonkey supports full resolution photos, if you add them from the app.

How many Hub images do I get with Basic vs. Pro?

With a Basic subscription, you get 1GB of Hub images. If you upgrade to Pro, you’ll be able to store an unlimited number of images in Hub.

Am I able to get a refund for Touch Up?

If you bought mobile Touch Up as a one-time only purchase, you own it outright and can’t be refunded.