PicMonkey Help & Support

Using New PicMonkey? Find help here.

Using New PicMonkey? Find help here.

Firefox: Trouble opening and saving images

I'm having trouble opening my image in the Editor

If you have Flash blocked, you will receive the message "Oh snap, you need Flash!" To unblock Flash:

  1. Click the “Menu” button.

  2. Go to "Add-ons.”

  3. Click "Plugins" on the left.

  4. Find "Shockwave Flash."

  5. Click the "Enable" button to the right.

  6. Refresh your browser and go to PicMonkey.com.

Flash versions 10.3 – 11.3 will display a blank loading page with a puzzle piece box to click at the bottom.

I'm having trouble opening my image in Collage

If you're having trouble opening images in Collage, you may need to clear your Flash cookies.

Flash cookies are different than normal browser cookies. Flash calls them "shared objects." To clear them, visit an Adobe website that manages these files on your system.

Select "Delete All Sites." This removes some cached information about the sites you've visited.

I'm having trouble saving my photo

Most saving problems can be solved by making sure that you have the latest version of Flash. Click here to get Flash Player from Adobe.

If that doesn't work, make sure you're running the latest version of your browser. We recommend Google Chrome, Internet Explorer 10 or the latest Firefox.

Still need help?