Please review our updated Terms of Use and Privacy & Cookies Policy before continuing to use our website.
PicMonkey Help & Support

Using New PicMonkey? Find help here.

Using New PicMonkey? Find help here.

Chrome: Menu bar at the top of homepage is not loading

Sometimes, you might run into an issue where you have logged into PicMonkey, but are unable to launch the editor. Symptoms of this include:

  • Clicking "Edit a Photo," but nothing happens other than the URL in your address bar changing,

  • Attempting to drag and drop an image onto the home page, but the editor does not launch,

  • Attempting to head directly to the PicMonkey editor, but the editor doesn't launch, or,

  • You are unable to see the Edit / Touch-Up / Design / Collage / Log In options at the top of the home page.

This error is caused by an cookie gone awry, but luckily, there is an easy fix! All you'll need to do is clear your PicMonkey cookies. To do so:

  1. Open Chrome.

  2. At the top right, click More and then Settings.

  3. In the settings search box type "cookies".

  4. Click content settings.

  5. Click cookies.

  6. Under all cookies and site data, search for

  7. Click remove all shown and confirm by clicking remove all.

  8. Close the settings tab.

  9. Restart Chrome

  10. Open up and log in.

This should fix the issue and allow you to log into your PicMonkey account as normal.

Still need help?