Why can’t I see my fonts under the “Yours” tab?
Hide Language Fonts
Uncheck the box at the bottom of the “Yours” tab that’s labeled “Hide language fonts."
Recent Font Download
Did you just download the font? If so, please make sure that you’ve also installed the font. This small step is often overlooked! Depending on your operating system, you should be able to open the font file, right click on the font name, and select “Install."
Are you in a private/incognito window by any chance? If so, it may impede the font extensions from loading. Try opening PicMonkey in a regular browser to see the “Yours” font tab in full action.
If you have a ton of fonts installed in your computer, PicMonkey/Flash may have trouble loading them all. If you use a font management tool, make sure only the fonts you want to use are enabled. If you still run into problems, use this link to disable the new fonts feature altogether while we continue to resolve the issue:
If you still continue to have problems after all that, please try the following:
1. Clear your browser cache.
- Chrome: http://support.google.com/chrome/bin/answer.py?hl=en&answer=95582
- Internet Explorer: Click on the Gear icon in the top right corner of your browser, select "Safety", and then "Delete Browsing History".
- Firefox: https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
- Safari: From your Safari menu bar, click Safari > Preferences, and then select the Advanced tab. Next select Show Develop Menu in the menu bar and then click Develop > Empty Caches.
2. Try clearing your Flash Website Storage.
This storage contains cached resources for Flash called 'shared objects'. They aren't deleted when you clear your browser's cache so you must delete them manually. To do so:
- Open the Flash Settings Manager
- Click the "Delete All Sites" button
- Restart your browser and try again
- The link above opens a tool that looks like a website but it is actually managing the Flash cookies on your system. Deleting all sites just clears the Flash cache and won't harm anything.
3. Restart your computer.