If you are having trouble signing in here are some things to try:
1. Be sure your email address and password match those you used to create the account. If you’ve forgotten your password, no problem, just click “Forgot password” on the sign in page.
2. Try restarting your browser, then signing in again.
3. Make sure your browser and Flash player are up-to-date. This can make all the difference in the world. For more information about this, please look here: /help/articles/10654284. Try signing in using the Google Chrome browser. If you don’t already have it you can find it here: https://www.google.com/intl/en/chrome/browser/